Each department is supported by specialized units that strengthen delivery, oversight, and service excellence across the agency.
Oversees compliance monitoring, regulatory follow-up, and enforcement support.
Sets and guides technology standards to ensure quality, consistency, and interoperability.
Manages certification processes and validates systems against required standards.
Designs the structure and alignment of technology solutions across the institution.
Supports internal technology operations, user support, and day-to-day system needs.
Maintains the core infrastructure that powers connectivity, storage, and service delivery.
Develops and manages applications used to support institutional functions.
Monitors systems, detects threats, and strengthens cybersecurity resilience.
Coordinates institutional operations, coordination, and administrative support.
Oversees property, facilities, and office environment management.
Supports growth initiatives, partnerships, and strategic business opportunities.
Handles transport planning and movement support for institutional operations.
Manages inventory, supplies, and stock control for the agency.
Coordinates sourcing, purchasing, and supplier management processes.
Manages communication, reputation, and stakeholder engagement for the agency.
Handles incoming inquiries, support requests, and public service engagement.
Addresses consumer concerns, feedback, and service-related issues.